Refund Policy

Last updated: 12 April 2026 · Under the Consumer Contracts Regulations 2013

Short version: Digital downloads are non-refundable once accessed. However, we handle genuine technical issues on a case-by-case basis and will always try to find a fair solution.

Why Digital Products Are Non-Refundable

Under the UK Consumer Contracts Regulations 2013, consumers waive their 14-day cancellation right for digital content once download or streaming has begun and they have been informed of this in advance. By completing a purchase on GoGet Karenderia Plugins you acknowledge and agree to this.

When We Will Issue a Refund

We will offer a full refund in the following circumstances:

The plugin file is corrupt or cannot be extracted.
The plugin does not function as described on the product page and we are unable to fix the issue within 7 days.
You were charged multiple times for the same order due to a payment processing error.
You purchased a plugin within the last 24 hours and have not yet downloaded it.

When We Will Not Issue a Refund

You changed your mind after downloading.
The plugin is incompatible with a version of Karenderia outside the stated compatible range.
Issues caused by modifications you made to the plugin or your Karenderia installation.
You experienced difficulty installing the plugin (support is available — please contact us first).
More than 14 days have passed since purchase.

How to Request a Refund

Email [email protected] with:

Your purchase email address
The plugin name and approximate purchase date
A description of the issue you experienced

We aim to respond within 1 business day. Approved refunds are processed back to the original payment method and typically appear within 5–10 business days.

Technical Support Before Requesting a Refund