privacy-policy

GoGetMe Privacy Policy

Effective Date: 15 June 2025
Last Updated: 15 June 2025

GoGetMe (“we”, “us”, “our”) is committed to protecting your privacy and personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and share your personal data when you use our services through the GoGetMe website, mobile app, or any related platform.

1. Who We Are

GoGetMe is a food ordering and delivery service operating in the United Kingdom. We act as a data controller when processing your personal data.

If you have questions or wish to exercise your data rights, please contact us at:

Data Protection Officer (DPO)
Name: Data Protection Officer, GoGetMe
Email: [email protected]

2. What Data We Collect

We may collect and process the following categories of personal data:

a. Information You Provide

  • Full name, email address, phone number, delivery address

  • Account login credentials

  • Payment and billing details (processed securely via third-party providers)

  • Business registration details (for Merchants)

  • Communication content (e.g. customer service messages, reviews)

b. Information Collected Automatically

  • Device type, operating system, browser type

  • IP address and location data (used to match you with nearby restaurants and deliveries)

  • App usage data, order history, preferences

c. Information from Third Parties

  • Payment providers, analytics services, and social login platforms (if used)

3. How We Use Your Data

We process your personal data to:

  • Provide, operate, and maintain the Platform

  • Process and manage orders, payments, and deliveries

  • Facilitate communication between you and Merchants or Delivery Partners

  • Improve and personalise your experience

  • Handle customer support queries

  • Detect and prevent fraud or misuse

  • Comply with legal and regulatory obligations

4. Lawful Bases for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contractual necessity – to fulfil our obligations under the contract with you

  • Legitimate interests – to improve our services, prevent fraud, or support business operations

  • Consent – for optional services like marketing communications

  • Legal obligation – for compliance with tax, law enforcement, or other legal requirements

5. Marketing Communications

With your consent, we may send you emails or push notifications about offers, promotions, or updates. You can opt out at any time by:

  • Clicking the "unsubscribe" link in emails

  • Updating your notification settings in the app

  • Contacting us directly

6. Sharing Your Data

We may share your personal data with:

  • Merchants – to prepare and manage your order

  • Delivery Partners – to deliver your order to your location

  • Third-party service providers – for payment processing, analytics, cloud hosting, etc.

  • Legal and regulatory authorities – if required by law

We ensure all third parties comply with data protection standards and have proper data processing agreements in place.

7. Data Retention

We retain your data only as long as necessary for the purposes outlined above or as required by law. Typically, order and account data may be retained for up to 6 years for tax and record-keeping purposes.

8. Your Data Rights (UK Residents)

You have the following rights under the UK GDPR:

  • Access – Request a copy of your personal data

  • Rectification – Correct inaccurate or incomplete data

  • Erasure – Request deletion of your data (“right to be forgotten”)

  • Restriction – Limit how we use your data

  • Data Portability – Receive your data in a structured, machine-readable format

  • Object – To processing based on legitimate interest or direct marketing

  • Withdraw Consent – Where consent was the basis for processing

To exercise any of these rights, contact: [Insert DPO Email]

If you're unhappy with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/ | 0303 123 1113

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and login state

  • Provide secure login and payment processing

  • Analyse how users use the Platform

  • Deliver relevant ads (if applicable)

You can manage cookie preferences in your browser or app settings. See our [Cookie Policy] for details.

10. Data Security

We apply industry-standard technical and organisational measures to secure your data, including:

  • Encryption (in transit and at rest)

  • Secure authentication

  • Access controls

  • Regular security audits

However, no online system is 100% secure, and you use the Platform at your own risk.

11. International Transfers

We may process your data using cloud servers located outside the UK. Where we do so, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or in-app notification. Continued use of the Platform after updates constitutes acceptance of the new policy.

13. Contact Details

If you have any concerns or questions:

GoGetMe – Data Protection Team
Email: [email protected]

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